PRIVACY POLICY

XL KPO SERVICES PRIVATE LIMITED – PRIVACY POLICY

---

Last Updated: 1st December 2025

At XL KPO Services Private Limited (“we”, “our”, “us”), we are committed to protecting the privacy of all visitors to our website. This Privacy Policy explains what personal data we collect, how we use it, how we keep it secure, and your rights under applicable data protection laws, including the General Data Protection Regulation (GDPR) when relevant to clients and visitors from the UK and EU.

If you have any questions, please contact us at:

📧 Email: info@xlkpo.com
📍 Address: XL KPO Services Pvt. Ltd., Ahmedabad, Gujarat, India

1. What Personal Data We Collect

• Name
• Email address
• Phone number
• Company name
• Country of residence
• Information submitted through contact forms
• Technical data such as IP address, browser details, device type & pages visited (via cookies)

We do not collect sensitive personal data through the website.

2. How We Collect Personal Data

a) Information You Provide Directly

• Contact forms
• Enquiries
• Downloads
• Proposal or demo requests

b) Information Collected Automatically

• IP address
• Browser/device information
• Pages visited and time spent (via cookies & analytics)

c) Information from Third Parties

We may receive information from platforms like LinkedIn or referrals depending on privacy settings.

3. Why We Use Your Personal Data

• To respond to enquiries or service requests
• To deliver accounting, tax, and outsourcing services
• To improve website performance and user experience
• To send updates (only with consent)
• To comply with legal or regulatory obligations
• To support recruitment and job applications

We do not sell or share your personal data for marketing.

4. Legal Basis for Processing (GDPR)

• Consent – when data is submitted voluntarily
• Legitimate Interest – improving website & responding to enquiries
• Contractual Necessity – when providing our services
• Legal Obligation – compliance with laws

5. Sharing of Personal Data

• Trusted service providers (hosting, security, analytics)
• Internal teams for operations
• Legal authorities (when required)
• UK/EU clients as needed for service delivery

Data is never transferred outside UK/EU without appropriate safeguards.

6. Data Storage and Retention

Data is stored securely and retained only as long as necessary for operations, compliance, and service obligations.

7. Cookies

We use cookies to:

• Improve performance
• Analyze traffic
• Enhance user experience

You may disable cookies through your browser settings.

8. Your Data Protection Rights (GDPR)

You may request:

• Access to your data
• Correction of inaccurate data
• Deletion (“right to be forgotten”)
• Restriction of processing
• Objection to processing
• Data portability

To request these rights, contact us at: info@xlkpo.com

9. Data Security

We use strong technical and organizational security measures including:

• Encrypted systems
• Access control
• Secure data transfer
• Regular audits & monitoring

10. Links to Third-Party Websites

We are not responsible for privacy practices of external websites linked from our site.

11. Updates to This Policy

This policy may be updated periodically. The latest version will always be available on our website with the updated date.